Twilio & Telnyx Integration

Connect Your Phone Numbers for SMS Review Requests

This feature is ideal for those who prefer using their own messaging provider for sending SMS review requests.

Twilio Integration Steps:

1. Navigate to "Settings" >> "SMS Service" >> "Twilio" in HiFive.

2. Enter your Twilio "Account SID" and "Auth Token" (available on the Twilio console homepage).

3. There is no number to pick. When you save, HiFiveStar uses the first number on your Twilio account that can send texts. If there is none, it says so and saves nothing.

4. Click "Save" to activate the service.

Once activated, all SMS sent will utilize the Twilio Messaging service.

Important Note: HiFiveStar no longer texts from shared numbers. Connect Twilio or Telnyx here if your business is outside the US, or if you already have your own account. A US business without one can register once in Settings › Text message registration instead, and its texts will come from a number of its own.

If you are sending SMS to United States numbers, your number must have an approved 🔗registered 10DLC campaign. Learn more

Review your 🔗Messaging Geographic Permissions in the Twilio Console and enable the desired countries or regions for SMS. Learn more

Telnyx Integration Steps:

1. Navigate to "Settings" >> "SMS Service" >> "Telnyx" in HiFive.

2. Enter your Telnyx "API Key" (available on the Telnyx console homepage).

3. There is no number to pick. When you save, HiFiveStar uses the first number on your Telnyx account that is on a messaging profile.

4. Click "Save" to activate the service.

Once activated, all SMS sent will utilize the Telnyx Messaging service.

Telnyx, as a US carrier, typically approves 10DLC campaigns faster than Twilio, often within 24 hours. This quicker approval time is why we recommend Telnyx.

Best Use Case

Integrating your own messaging provider is ideal for businesses that prioritize brand consistency and want customers to recognize a dedicated phone number for all review requests. It is also the best option for high-volume senders who require granular control over messaging logs and geographic permissions.

For those specifically targeting the United States market, integrating with Telnyx is highly recommended to take advantage of significantly faster 10DLC campaign approval times.

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