Managing your hospitality reputation is more efficient when your guest feedback is centralized. This guide explains how to link your Hotels.com profile to your HiFiveStar dashboard to streamline your review management.
Integrating this platform ensures that you never miss a guest’s perspective, as Hotels.com reviews come from verified travelers who have completed their stay. By centralizing these reviews, you can boost your property’s online visibility, improve your local SEO rankings, and use real-time feedback to enhance guest satisfaction across all booking channels.
Follow these instructions to sync your property reviews directly with your account for a more unified management experience.
Access the Account: Open the HiFiveStar login portal. Use your registered credentials to enter the main Business Dashboard.
Open the Configuration Menu: Look for the 'Settings' tab. Selecting this option opens the administrative backend of your account.
Locate the Connectivity Hub: Within the menu, select 'Integrations'. This section displays all external platforms compatible with the software.
Identify the Platform: Scroll through the list of providers or use the search function. Input "Hotels.com" to isolate the correct option.
Initiate the Connection: Select the 'Integrate' button. This action opens a prompt for your unique Hotels.com property link.
Finalize the Sync: Paste your property URL into the designated text box. Select the 'Integrate Hotels.com' button to establish the live connection.
Once your reviews are flowing into the dashboard, use these strategies to maintain a top-tier reputation:
Speed Matters: Aim to respond to feedback within 48 hours to show guests and future bookers that you are attentive and professional.
Personalize the Conversation: Address reviewers by name and mention specific details they shared about their stay to avoid sounding like a bot.
Stay Objective: When handling negative feedback, remain calm and focus on providing a solution or inviting the guest to a private discussion.
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