This guide shows our previous app. The written steps on this page describe the current one.
If you want to show/hide Video Testimonials from your customers, you can easily enable/disable it by following these easy steps:
Login to HiFiveStar and navigate to the “Review Link” page
Click “Edit” in the Review Link preview.
Select “Positive Experience” from the dropdown.
Click the Pencil “✏” icon underneath the review platform options. This will allow you to edit what review options are visible to your customers when they visit your review link.
Here you’ll see all the review options you’ve already integrated with HiFiveStar. Simply enable/disable any of the toggles of the review sites you want to show/hide from your customers on your Review Link.
Once disabled, click the green checkmark “✅” to save your changes.
If you want to show or hide Video Testimonials from your customers, you can manage this setting through your review link configuration. Follow these steps to update your preferences:
Login to HiFiveStar and navigate to the Review Link page.
Click Edit in the Review Link preview.
Select Positive Experience from the dropdown menu.
Click the Pencil icon underneath the review platform options. This allows you to edit which review options are visible to your customers when they visit your review link.
Locate the Video Testimonials option among your integrated sites.
Toggle the switch to enable or disable the feature.
Click the green checkmark to save your changes.
Curate for Quality 🎥: Only enable video testimonials if you have active, high-quality submissions. Seeing an empty video submission prompt can sometimes deter customers who prefer quick text entries.
Sync with Review Gating 🔄: The video option sits on the Positive Experience page, so with Review Gating on, customers see it after a rating above your threshold.
Balance the Layout ⚖: If you are showing video testimonials, try to limit the total number of other review site icons to three or four. This keeps the interface clean and focuses the customer's attention on the most impactful feedback.
Monitor Video Length ⏱: Encourage customers to keep videos brief. Short, punchy testimonials often perform better on the Review Link page than long-form explanations.
Review Link Explained
This is the link your customers will visit to leave you a review
