This video shows our previous app. The written steps on this page describe the current one.
Customer feedback is gold, and the Review Link is your treasure map. It’s the special link your customers click on to leave a review about their experience with your business. Understanding and customizing this link is crucial for engaging with your customers effectively.
A Review Link is essentially a URL that directs your customers to a page where they can easily leave a review. You can find and customize this link in your HiFiveStar dashboard, simply by clicking on ‘Review Link’ in the left sidebar.
Edit Your Review Link: From the Review Link section, you can change the URL and the title that appears in the link preview. This customization can make the link more appealing and relevant to your customers.
Update Your Desktop Image: Click on ‘Desktop Image’, then the pencil icon in the top left corner to update the image. Remember, the size should be 720 x 900 pixels for the best fit.
Enable/Disable Platforms: In the preview of your review page, click "Edit", choose "Positive Experience", then click the pen under the review buttons to choose which review sites your customers are sent to. Switch each site on or off (drag to change the order), then hit the green checkmark button to save your changes.
Addressing Low-Star Reviews: The "Negative Experience" page is pivotal. It is shown to customers who opt to leave a 1, 2, or 3-star review (you can adjust the filter threshold). Here, you can gather their contact information for follow-up, allowing you to address their concerns privately and improve their experience.
Optional Feature: Displaying the Negative Feedback page is optional. It is off unless you turn on "Ask for a rating first (star filter)" in the Review Link settings.
Change the evaluation filter threshold to set the desired score for displaying specific feedback pages.
For example, if your score is set to 3, a score of 3 or less shows the "Negative Experience" page and its private feedback form, which still offers a public review when the page has at least one review site.
Any score higher than the set threshold will display the "Positive Experience" page, directing users to leave a public review (e.g. Google, Facebook, Trustpilot, etc.).
The default threshold is 3.
Private Feedback Page: This section is for customers who prefer to leave feedback directly to you, without publishing it publicly. They can rate their experience from 1 to 5 stars and fill out a form to provide more detailed feedback.
In conclusion, the Review Link is a powerful tool in your arsenal for managing customer feedback. It not only helps you gather reviews but also gives you control over how you receive and manage both positive and negative feedback.
With the right customization, your Review Link can become a crucial part of your customer relationship management strategy, helping to boost your online reputation and customer satisfaction.
To get the most out of your Review Link, consider these strategic implementations:
Email Signature Integration: 📧 Add your customized Review Link to your daily email signature. It’s a passive but effective way to collect feedback from clients you interact with regularly.
SMS Campaigns: 📱 Send the link via SMS shortly after a service is completed. Since the link is mobile-responsive, it provides a seamless experience for customers to rate you on the go.
QR Code Displays: 🖼 Print your Review Link as a QR code and place it at your point of sale or on physical marketing materials. This bridges the gap between your physical location and your online reputation.
Service Recovery: Keep the Private Feedback button on your review page, so a customer who would rather tell you about a problem can do that directly. You can reply privately when they leave an email address.
Remove Video Testimonial from your Review Link
Learn how to easily remove a video testimonial from your HiFiveStar review link
