Managing a travel or hospitality business means your reputation is built one guest at a time, often through major platforms like Booking.com. By integrating this service with HiFiveStar, you can monitor guest sentiment, showcase your best ratings, and respond to feedback from a single, organized hub.
This automation saves you time and ensures that no guest experience goes unacknowledged, helping you build a more credible and visible brand in the competitive travel market.
Follow these instructions to link your property listing to your reputation management dashboard.
Access the HiFiveStar Portal - Open the login page and enter your credentials to reach the main business overview.
Open the Settings Menu - Once the dashboard appears, select the Settings option located in the navigation sidebar.
Navigate to the Integrations Hub - Within the settings area, choose the Integrations section to view the catalog of compatible review platforms.
Locate Booking.com - Use the search bar to type "Booking.com" or scroll through the list of available services until you see the correct logo.
Initiate the Connection - Select the Integrate icon to open the link submission field.
Paste Your Property URL - Copy the web address of your public-facing Booking.com property page and paste it into the designated box.
Finalize the Link - Click the Integrate Booking.com button to confirm the link and start the synchronization process.
Linking your accounts ensures that every positive guest experience is captured and utilized to build your brand's credibility.
If the connection does not sync immediately, give the system a few minutes to fetch the latest data from the travel site. Our support team is available if you encounter any hurdles while setting up your automated review stream.
Respond quickly: Aim to reply to new guest comments within 24 hours to show you are an active and attentive host.
Be personal: Use the guest's name and mention specific details from their stay to make your responses feel genuine.
Highlight the positive: Thank guests for their praise to encourage others to leave similar feedback.
Stay professional: Even if a guest is unhappy, keep your tone polite and solution-oriented to impress future travelers reading the thread.
Ignoring feedback: Leaving reviews unanswered can make your business look inactive or indifferent to guest needs.
Offering bribes: Never offer money or free stays in exchange for 5-star ratings, as this can get your listing banned.
Getting defensive: Avoid arguing with guests publicly; instead, offer to move the conversation to a private email or phone call.
Using generic replies: Copy-pasting the same "Thank you for your stay" message to everyone can feel robotic and insincere.
Integrations Explained
Maximizing Your Online Presence with HiFiveStar's Platform Integrations
