Adding your Capterra link puts Capterra on your HiFiveStar review page, so customers can go there to leave a review. HiFiveStar does not import Capterra reviews yet. Follow this guide to link your Capterra business profile seamlessly.
This video shows our previous app. The written steps on this page describe the current one.
Log in to your HiFiveStar account to reach your main main dashboard.
Locate the navigation menu on the side of your screen and click on 'Settings'.
Select the 'Integrations' tab from the sub-menu. This area lists all the platforms you can add.
Use the search bar at the top of the integrations list and type Capterra, or scroll through the list to find the icon.
Click the 'Integrate' button next to the Capterra logo. A field will appear asking for your specific profile link.
Enter your full Capterra Business Profile URL (e.g., https://www.capterra.com/p/123456/your-software/) into the input field.
Click the 'Integrate Capterra' button to save your settings. HiFiveStar adds Capterra to your review page.
Avoid Using Login URLs: Do not paste the link to your Capterra vendor portal or backend dashboard. Customers need your public-facing profile link to leave a review.
Don't Use Shortlinks: Avoid using URL shorteners (like Bitly or TinyURL). Use the direct, original Capterra link so customers land on your profile.
One Profile Per Integration: Remember that each integration field is designed for a single URL. If you have different regional versions of your software listed, you may need to set up separate instances or locations within HiFiveStar.
What should I do if my Capterra profile URL changes?
If you rebrand or change your product name on Capterra, update the link: go to Settings > Integrations, click "Edit" on the Capterra card, paste your new URL and click "Integrate Capterra". This keeps your review page pointing to the right page.
Can I respond to Capterra reviews directly from the HiFiveStar dashboard?
No. HiFiveStar does not import Capterra reviews yet. Post your response in your Capterra Vendor Portal.
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