The Settings menu is the central hub for configuring how your business interacts with customers and manages reviews. From this menu, you can control everything from team access to automated social media posting
The Locations tab is where you manage the physical or digital storefronts associated with your brand. As seen in the dashboard, this section uses a grid layout where you can add, edit, or delete specific business branches.
Uses: Adding new locations by providing a name, selecting a primary language, uploading a brand logo, and optionally assigning a dedicated Location Manager.
Benefits: This allows multi-location businesses to segment their reviews, ensuring that feedback for one branch doesn't get buried by another. Assigning a manager specifically to one location streamlines accountability.
The Integrations page is the bridge between HiFiveStar and the platforms where your customers leave feedback. As shown in the dashboard, you can connect a wide array of sites, including major players like Google and Facebook, as well as industry-specific platforms like Airbnb, Booking.com, Trustpilot, and Google Play.
Uses: Connecting review platforms directly via login or by entering a specific page link. You can also set up "Custom Integrations" for platforms not listed by default.
Benefits: Connecting directly with Google and Facebook via login enables you to reply to reviews directly from the HiFiveStar "Reviews" section. For other platforms, simply entering the page link allows the system to import your feedback into one centralized feed.
The Business Users section is your team management and security hub. It lists everyone with access to your account and their specific permissions.
Uses: You can invite new team members, set their roles (such as Business Owner or Manager), and restrict their access to specific locations.
Benefits: It provides granular security. You can see at a glance who is a "Business Owner" versus other roles, and whether they have access to "All locations" or just specific branches.
Social Sharing is a marketing tool that transforms your text-based reviews into professional visual posts for Instagram and Facebook.
Uses: Connecting Facebook and Instagram pages, customizing brand and background colors, and creating "Post Text" templates using dynamic tags like [Name], [Source], and [Text].
Benefits: This feature automates your content marketing. By sharing a 5-star review, you are providing "social proof" to your followers. For a business owner, this means less time spent designing graphics and more time leveraging positive feedback to attract new customers.
The Notifications and Replies section manages how you stay informed and how you appear to customers when you ask for feedback.
Uses: You can set a primary email for daily activity updates and a separate "Reply" email that customers will see when they respond to your review requests.
Benefits for Owners: This keeps your workflow organized. By choosing where you get alerts and where customers send their replies, you make sure no feedback slips through the cracks. It helps you respond faster, which is the best way to turn a frustrated customer into a happy one.
The SMS Service section is where you connect your messaging provider to send review requests directly to your customers' phones. Currently, the platform supports integrations with Twilio and Telnyx to handle your outgoing texts.
Uses: You can link your provider by entering your Account SID and Auth Token, select your business phone number, and toggle the service on or off.
Benefits for Owners: Texting is the fastest way to get a customer’s attention. Since text messages have much higher open rates than emails, this feature is the most effective way to grow your total number of reviews in a short time.
The Account tab is your personal profile and security center. This is where you manage your own identity on the platform.
Uses: You can update your name, change your primary contact email, set your account’s main language, and update your password.
Benefits for Owners: Keeping your details current ensures that system communications reach you correctly. It also allows you to maintain high security standards for your business data by letting you refresh your password whenever needed.
Getting your settings right is the most important step in automating your reputation management. By taking a few minutes to configure these seven areas, you shift from being reactive to being proactive with your customer feedback.
Prioritize Integrations: Connecting your Google and Facebook accounts through direct login is the only way to reply to reviews without leaving HiFiveStar.
Leverage SMS: Don't rely on email alone. Use the SMS Service to reach customers where they are most likely to respond.
Delegate Safely: Use the Business Users and Locations sections to give your team the access they need without compromising your account's security.
Your online reputation is an asset that grows over time. With these settings in place, you are now equipped to capture more reviews, respond faster to feedback, and turn your happy customers into your best marketing team.
Getting Started - Quick Start Guide
Check this article to get setup with HiFiveStar in just a few short minutes.
