Boost your business's online presence effortlessly with HiFiveStar, driving more revenue through hundreds of positive reviews. Our platform not only automate review collection via SMS, Email, WhatsApp, or QR code, boosting positive feedback, but also amplify your SEO, PPC, and social media impact. Plus, enjoy the power of reputation protection and insightful review management, all without any advertising costs. Let's transform your business into a customer favorite!
✅ Up to 18% more revenue
✅ Up to 20% more positive reviews
✅ Up to 270% higher website conversion
✅ Stronger SEO, PPC, and marketing results
✅ Smart resolution of customer issues, protecting your reputation
✅ Grow with customer feedback
✅ Enhanced customer satisfaction
✅ In-depth sentiment analysis for smarter decisions
Ready to take your online reputation to the next level?
This guide shows our previous app. The written steps on this page describe the current one.
Which steps need a paid plan: On the Forever Free plan you can do Steps 1, 2, 4, 6 and 9, share your review link and QR code, and reply to private feedback. After the free trial, sending review requests by SMS, email or WhatsApp (Step 5), AI Reply (Step 3) and Analytics (Step 8) start on the Core plan. Businesses that joined HiFiveStar before September 23, 2026 have every feature until November 30, 2026, and every new account has every feature except texting for its first 14 days.
Connect HiFiveStar with your review sites. Reviews from Google and seven other sites come into one Reviews list, and every site you add can go on your review page.
Steps: Navigate to Settings >> Integrations → Select a platform → Click Integrate and follow the setup instructions.
This guide shows our previous app. The written steps on this page describe the current one.
Keep an organized track of customer reviews, respond promptly, and maintain your business’s online reputation.
Automatic Updates: New Google reviews come in once a day. Tripadvisor and Thumbtack are checked daily, Indeed and Glassdoor every 3 days, Yelp and Zillow weekly, and HomeAdvisor monthly. Reviews from other sites are not imported yet.
Review Overview: In the Reviews section, By platform shows the three sites with the most public reviews in HiFiveStar, with the number of reviews and average rating for each (in the classic look, the left sidebar lists platforms linked in our previous app, with the ratings and review counts carried over from it). This helps you quickly gauge overall feedback across different sites.
Search and Filter Reviews: Use the filter row above your reviews (in the classic look, the right sidebar, on a computer only) to:
Search: Find specific reviews by entering keywords.
Filter: Narrow down reviews based on criteria like Needs reply, Replied, platform, date, Rating and Type (in the classic look, Assessment, Type, Site, Answer and Date). This feature allows you to focus on reviews that require urgent attention or fall under specific categories.
Respond to Reviews: Directly engage with customer feedback by clicking Reply under each review. This feature enables you to address customer concerns, thank appreciative customers, and display your business's commitment to customer satisfaction.
Utilize AI technology to save time: AI Reply writes a draft reply to a review, which you can edit before you use it. AI Reply is on the Core plan and up.
Steps: Click Write it for me on a review for a draft (in the classic look, click Reply on a Google or Facebook review, or Reply Privately on private feedback, then AI Reply). Click AI Reply in the reply window for a different draft.
Make it easy for customers to leave reviews by personalizing the review link that aligns with your brand.
Steps: Go to Review Link → Edit your review URL and preview title → Configure platform visibility and manage settings for negative feedback.
Proactively collect reviews by reaching out to customers, which helps in building a robust online presence.
Steps: Open Get Reviews. On every plan, the QR Code tab has your review link and QR code to share. On the Core plan and up, upload a CSV or add customer details manually, then send requests by SMS, Email or WhatsApp.
Purpose: Display reviews on your website to build trust and provide social proof to potential customers.
Steps: Select your widget style → Customize appearance → Copy and paste the HTML code into your website.
Increase the reach of positive reviews by sharing them on your social media platforms.
Steps: Connect your Facebook/Instagram accounts in Settings › Social Sharing → Use Share on social on a review to share it. Posting is not switched on yet: it is waiting on Meta's approval of HiFiveStar's app.
Purpose: Gain insights into your review performance to strategize better for your business.
Steps: Access the Analytics section to view data and growth charts. Analytics is on the Core plan and up.
Purpose: Get an email as soon as a customer leaves private feedback or a video testimonial. New public reviews appear on your Reviews page.
Steps: Go to Settings >> Notifications → Input your email and turn on notifications.
Congrats, you're all set! 🎉🎉
You've completed the Quick Start Guide and are now ready to make the most of HiFiveStar. Begin enhancing your customer engagement today! Good luck! 🌟
Secure your account by changing your password, especially if a team member added you and you signed in with the automatically generated password from your email. This prevents unauthorized access.
Steps: Sign in → Go to Settings >> Account → Enter and confirm your new password → Click Save.
This guide shows our previous app. The written steps on this page describe the current one.
