Invite team members to your account

This video shows our previous app. The written steps on this page describe the current one.

“Locations” can be considered as Workspaces that are separate spaces primarily meant for businesses with multiple locations or agencies who are managing multiple clients.

The “Business Users” page is where you can view/manage all your team members. This includes details of their Name, Email, Locations they have access to, and Role.

How to invite your team member as a “Location Manager”

The “Location Manager” will only have access to their "Locations” you’ve assigned to them within a single log-in account.

1. Login to your HiFiveStar account and click “Settings” dropdown.

2. Select “Business Users”

3. Click “Add user”

4. Enter the user's Email and Name.

5. Under “Role” select “Location Manager”.

6. Under “Locations they can open”, tick only the locations you want this user to have access to.

7. Click “Add”.

How to invite your team member as a “Business Owner”

Warning: The “Business Owner” role will be granted full access to ALL locations associated with your account.

1. Login to your HiFiveStar account and click “Settings” dropdown.

2. Select “Business Users”

3. Click “Add user”

4. Enter the user's Email and Name.

5. Under “Role” select “Business Owner”.

6. Click “Add”.

The new user receives an email with an automatically generated password to log in. A Business Owner then has full access to manage the business profile and settings.

Editing or Removing User Access

If a team member changes roles or leaves the organization, you can update their permissions at any time.

• Navigate to the Business Users page under the Settings menu.

• Locate the user in the list and select the ”Edit” icon to change their role or assigned locations.

• To revoke access entirely, select the ”Delete” icon and confirm with “Remove”. The user can no longer sign in to this business.

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