HiFive stands out as a versatile platform designed to elevate your customer engagement and online reputation. With a suite of comprehensive features, HiFive caters to various aspects of review management and customer interaction. Here's a detailed look at what HiFive offers:
Robust Review Request System
Multi-Channel Requests: Request reviews via WhatsApp, SMS, Email, and QR Code, offering flexibility and convenience to your customers.
Automated Reminders: Automatically send SMS and email reminders after three and seven days to gently nudge customers for feedback.
Customization at Your Fingertips
Personalized Templates: Tailor your review request templates to fit your brand’s tone and style.
Review Link Control: Edit your review link URL, preview title, and more, for a personalized touch that resonates with your brand.
Advanced Review Management
Negative Feedback Handling: Optionally internalize negative feedback to manage your online reputation proactively.
Comprehensive Review Consolidation: Bring together reviews from over twenty platforms for centralized management.
Efficient Notifications and Analytics
Email Alerts: Stay updated with email notifications for new reviews.
Keyword Search: Easily find reviews containing specific keywords, helping you understand customer sentiments.
In-Depth Filtering Options
Versatile Review Filtering: Filter reviews by assessment, type, answer, and date for precise analysis.
Centralized Review Response: Monitor and respond to all your reviews from one centralized dashboard.
Social Media Integration
Social Sharing: Share your reviews on social media platforms.
Customizable Post Templates: Customize your social media post templates to maintain brand consistency.
Enhancing Website Engagement
Dynamic Website Widgets: Choose from various widget types like Carousel, Feed, Video, Pop-up, Badge to showcase positive reviews on your website.
Comprehensive Dashboard
Insightful Overview: Access a dashboard with review count, growth chart, and funnel metrics like invites sent, unique visits, and more.
Average Rating Growth: Track the average rating growth over time for a clear picture of your performance.
Multilingual Support
Language Accessibility: The platform supports up to twenty languages, making it accessible to a diverse user base.
Each feature of HiFive is carefully designed to help you harness the power of customer feedback and leverage it for business growth. Whether it's attracting new customers, managing your online reputation, or enhancing your digital marketing efforts, HiFive provides the tools you need to succeed in the digital realm.