This video shows our previous app. The written steps on this page describe the current one.
Staying informed is key to effective review management. HiFive's email notification system is designed with this in mind, ensuring you're emailed as soon as a customer leaves private feedback or a video testimonial. Here's a simple guide on how to set up and utilize email notifications in HiFive, keeping you connected and responsive to your customer's voices.
Setting Up Your Email Notifications
Stay in the know with HiFive's email notifications. Setting them up is quick and easy:
Go to Settings: Open your HiFive dashboard and click 'Settings'.
Open Notifications: In Settings, find and click on 'Notifications'.
Turn On Notifications: Make sure Send the daily email is switched on (in the classic look, the switch in the Notifications card).
Enter Your Email:
For Notifications: Put your email in 'Email for notifications' to get an email for each new private feedback or video testimonial.
For Replies: Add an email in 'Email for replies' to receive responses from clients.
And that's it! You're all set to receive important updates directly in your inbox.
Why Email Notifications Are Important
As a HiFive user, these notifications keep you closely connected to your customer's feedback:
Immediate Alerts: Receive an email as soon as a customer leaves private feedback or a video testimonial. New public reviews appear on your Reviews page. This promptness allows you to react quickly, whether it's thanking a customer for positive feedback or addressing concerns raised in negative feedback.
Manage Your Online Reputation: Quick responses to reviews can significantly enhance your online reputation, showing your customers and potential clients that you value their input and are attentive to their experiences.
Customized Replies: By setting a specific email for replies, you can ensure that all communication regarding reviews is directed to the right place, making it easier to manage and respond efficiently.
Customization for Your Convenience
HiFive’s email notification system is designed for flexibility:
One Switch: There is one on/off switch for these emails, not one per type.
Separate Channels for Replies: Having a dedicated email for replies to review requests helps in segregating your regular business communications from review interactions, keeping your inbox organized.
In summary, HiFive's Notifications feature is a powerful tool, ensuring you’re hear about private feedback as soon as it arrives. By enabling these notifications, you take an active step in managing your business's online presence, fostering better customer relationships, and continually enhancing your service based on customer feedback.