HiFive's Analytics page is your go-to resource for monitoring and improving your online presence over time. Updated daily, this page provides a comprehensive view of various aspects of your customer feedback.
Let’s break down the four key blocks of the Analytics page and what they mean for your business:
1) New Public Reviews
Stay on Top of Recent Customer Feedback: This section shows you the fresh reviews your business is getting, broken down by star rating.
Why It Matters: Instantly see how recent changes or improvements in your business are resonating with customers. A spike in higher-star ratings? Your efforts are paying off. Seeing lower stars? Time to investigate and make adjustments.
2) Reviews Growth
Visualize Your Customer Engagement Over Time: A clear chart of your review volume over time.
Why It Matters: This is your feedback timeline. Watch your review count grow as your business reaches more people. It's a great way to measure the impact of your marketing campaigns or new service initiatives.
3) Review Funnel
Optimize Your Review Collection Strategy: From the number of review invites sent to the specifics of how customers are engaging with your review process.
Why It Matters: Understand which part of your review solicitation is working best. Are your email campaigns bringing in more reviews, or is it the QR code at your store? This section guides you to invest more wisely in effective review channels.
4) Average Rating Growth
Track Your Overall Performance Trend: A graph showing how your average customer rating is evolving.
Why It Matters: This is your report card over time. See at a glance if your business is consistently delighting customers or if there are dips in satisfaction that need your attention.
By leveraging the HiFive Analytics page, you're not just collecting data; you're gaining a deep understanding of your customer's experiences. This empowers you to make informed decisions, tweak your strategies for better customer satisfaction, and ultimately steer your business towards greater success.