Encourage your customers to leave reviews by sending personalized requests via Email. This proactive approach can significantly increase your review volume and quality.
Edit your Email template to ensure your review requests resonate with your customers and align with your brand's tone and style.
Sign in to your HiFiveStar account. Navigate to Get Reviews >> Edit Template.
Customize the sender: Set Sender as your brand name.
Customize the subject: Craft your subject line in a way that reflects your brand's tone.
Customize the message: Craft your message in a way that reflects your brand's tone.
Insert dynamic fields: Use dynamic fields to personalize messages. Click on any of our placeholders like 'Company name,' 'Name,' and 'Your link' in the message editor. The placeholders will be replaced with real data when sent.
[Optional] Review Link Customization: Ensure your review link mirrors your brand’s style, making it recognizable and trustworthy for customers.
There is no test button. The preview beside the editor shows the email a customer gets, with your subject and a Leave a review button where your link goes.
On Pro and up, HiFiveStar can email a reminder 3 days and 7 days after the request, if the customer has not opened your review link. Reminders also stop if they leave a review or unsubscribe. Under Automatic reminders, switch on Remind after 3 days, Remind after 7 days, or both (in the classic look, Trigger reminders after 3 days and Trigger reminders after 7 days). Each reminder has its own subject, message and Save button.
Send personalized review requests directly to your customers' email address.
Steps to Request Reviews:
Access the 'Invite your customers' card.
In your HiFiveStar dashboard, go to 'Get Reviews' >> Email >> 'Invite your customers'.
Upload Contacts or Add Manually:
Bulk Upload: Bulk upload a CSV file with customer names and emails.
Add Individually: Input Name and Email in the respective fields. Click 'Add line' to add additional customers.
Confirm and Send: Ensure you have permission to contact each customer. Check the consent box and then click 'Request a review' to send your Email requests.
Done! 🎉🎉 You've successfully sent your review requests via Email.
HiFiveStar skips some lines instead of sending them, for example anyone who already left a rating through one of your request links, anyone listed twice, or anyone who opted out. After you send, it lists the skipped lines and why, such as "Already rated you through your review link". On a one-person send from the form, you can confirm and send anyway; a CSV upload skips them without that option.
HiFiveStar's Email feature makes it easy and efficient to collect customer reviews. This direct approach not only streamlines the feedback process but also adds a personal touch to your customer interactions.
The “Request a review” button still grayed out and not clickable after CSV upload?
Use the right button – after an upload, a box shows your file name and how many contacts are ready. Click the send button there (it shows your own count, such as "Send 12 requests"). Request a review is only for names typed into the form, and Upload a CSV only opens the file picker once the consent box is ticked.
Validate emails – fix typos (htomail.com → hotmail.com).
Re‑upload the cleaned CSV and try again.
Still stuck? Attach the file and message Support.
Easily view and search the history of your sent Email review requests. This feature helps you keep track of whom you have contacted and when, streamlining your customer engagement process.
In HiFiveStar, navigate to 'Get Reviews' >> 'Email' >> 'Requests sent' section.
See all sent requests with details like customer Name, Email, and Sent date.
Search and Filter: Use search options to find specific requests by Name, Email, or Date.
Request reviews via WhatsApp
Invite your Customers for Reviews via WhatsApp
Request reviews via QR Code
Print your review QR code so customers can scan it and leave a review.
