--- title: "Request reviews via SMS" description: "Invite your Customers for Reviews via SMS" url: https://help.hifivestar.com/en/articles/14-request-reviews-via-sms collection: "Get Reviews" updated: 2026-10-26 language: en --- # Request reviews via SMS Invite your Customers for Reviews via SMS This video shows our previous app. The written steps on this page describe the current one. * * * ## Request reviews via SMS Encourage your customers to leave reviews by sending personalized requests via SMS. This proactive approach can significantly increase your review volume and quality. Before your first text, texting needs to be set up once: see [Set Up Texting for Review Requests](https://help.hifivestar.com/en/articles/121-set-up-texting-for-review-requests.md). ![Get Reviews with the SMS tab open: the Invite your customers card with Upload a CSV, Set up automations, three Name and Number lines after Add line, the consent box and Request a review](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/aVcxXusvDESeRKO6Zdo5DkXasj5qHgYvdg47ZOKc9FTgydX2aqAXiEpJ06pNDm1XtsINeeyOcEK.png) > **Warning:** **Note:** HiFiveStar no longer texts from a shared pool of numbers. Your texts come from a number of your own: in the US, register your business once in **Settings › Text message registration**. Outside the US, or if you already have an account, [connect your own Twilio or Telnyx number](https://help.hifivestar.com/en/articles/36-twilio-and-telnyx-integration.md). ### **STEP 1: Edit Template** Edit your sms template to ensure your review requests resonate with your customers and align with your brand's tone and style. 1. Sign in to your [**HiFiveStar**](https://app.hifivestar.com/) account. Navigate to **Get Reviews >> Edit Template**. 2. **Customize the sender**: Your texts always come from your texting phone number, so customers see that number, not this name. 3. **Customize the message**: Craft your message in a way that reflects your brand's tone. 4. **Insert dynamic fields**: Use dynamic fields to personalize messages. Click on any of our placeholders like '**_Company name_**,' '**_Name_**,' and '**_Your link'_** in the message editor. The placeholders will be replaced with real data when sent. ![Edit Template on the SMS tab: 1 Get Reviews in the menu, 2 Customize the sender, 3 Customize the message, 4 the Company name, Name and Your link buttons, 5 Save template](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/TbWkuVKUZiRwdl5TqdoiSw091ZPdEPQeeMd98cHa2f5nkeV4KVHNuSTJvFMwjUMt9HAV74vQOTg.png) 5. **\[Optional\] Review Link Customization**: Ensure your review link mirrors your brand’s style, making it recognizable and trustworthy for customers. ![1 Get Reviews in the menu, 2 the Customize the Review Link button beside Edit Template](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/TBI0C2x0VmD6WM86nIyVuqCbgh0on4H4ykU3enkGLvgLCWUqZnD5XYMu9zQBlj81t9juCy8fgHi.png) * * * ### **STEP 2: Check the preview** There is no test button. The phone preview beside the editor shows exactly the text a customer gets, with your review link and the opt-out line. ![The phone preview beside the SMS editor: the text a customer gets, with the review link and Reply STOP to opt out](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/iXwBoXENGKkcpVBwSMLziCrkHeLXiCAqzgPtjMLQmim3E3aijDD2n1mXEpKdc5ylNrBX5TArXvU.png) * * * ### **STEP 3: Set an automated SMS reminder** On Pro and up, HiFiveStar can text a reminder 3 days and 7 days after the request, if the customer has not opened your review link. Reminders also stop if they leave a review, reply to the text or opt out. Under **Automatic reminders**, switch on **Remind after 3 days**, **Remind after 7 days**, or both (in the classic look, **Trigger reminders after 3 days** and **Trigger reminders after 7 days**). Each reminder has its own message and **Save** button. ![Automatic reminders on the SMS tab: Remind after 3 days and Remind after 7 days switched on, each with its own message and Save button](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/HMNw0owXowLcQWlGgHUFFryhP9UltJbhOJFVIhyfoa35OeDRN8v74ZH9UgHGfQVFMNaBJttsuR6.png) * * * ### Step 4: Send your requests via SMS Send personalized review requests directly to your customers' phones. **Steps to Request Reviews:** 1. Access the '**Invite your customers**' card. - In your HiFiveStar dashboard, go to '**Get Reviews'** \>> **SMS** \>> **'Invite your customers'**. 2. **Upload Contacts or Add Manually**: - **Bulk Upload**: Bulk upload a CSV file with customer names and phone numbers. ![A CSV file chosen on the SMS tab: the box shows the file name, 12 contacts ready, Cancel and Send 12 requests](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/oDcBPQdIbqvzWLuhk8vjeAwm9TlSnW4sfVkOPbliM6T0v29ZwsLqtWuiC5oGNXwlzxUN3df4xFr.png) - **Add Individually**: Input Name and Number in the respective fields. Click 'Add line' to add additional customers. ![Get Reviews with the SMS tab open: the Invite your customers card with Upload a CSV, Set up automations, three Name and Number lines after Add line, the consent box and Request a review](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/aVcxXusvDESeRKO6Zdo5DkXasj5qHgYvdg47ZOKc9FTgydX2aqAXiEpJ06pNDm1XtsINeeyOcEK.png) 3. **Confirm and Send**: Ensure you have permission to contact each customer. Check the consent box and then click '**Request a review**' to send your SMS requests. **Done!** 🎉🎉 You've successfully sent your review requests via SMS. HiFiveStar skips some lines instead of sending them, for example anyone who already left a rating through one of your request links, anyone listed twice, or anyone who opted out. After you send, it lists the skipped lines and why, such as "Already rated you through your review link". On a one-person send from the form, you can confirm and send anyway; a CSV upload skips them without that option. HiFiveStar's SMS feature makes it easy and efficient to collect customer reviews. This direct approach not only streamlines the feedback process but also adds a personal touch to your customer interactions. * * * ### \[Optional\] View Requests Sent Easily view and search the history of your sent SMS review requests. This feature helps you keep track of whom you have contacted and when, streamlining your customer engagement process. ![Requests sent on the SMS tab: search by name or number, a date filter, and each request's name, number, time sent and status (names and numbers blurred)](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/rY0el2rXcuK8KjFzavU1b02AQqdkTG45SknqEZUizL2sKPR3LuqIJFORggjN59oweGhVO8DtGbE.png) - In HiFiveStar, navigate to '**Get Reviews**' >> '**SMS' >> 'Requests sent'** section. - See all sent requests with details like customer **Name**, **Number**, and **Sent** date. - **Search and Filter**: Use search options to find specific requests by **Name**, **Number**, or **Date**. * * * ## Related Articles ℹ [ Preventing SMS Blocks and Spam Flags Step-by-Step Troubleshooting Guide for Improving SMS Deliverability ](https://help.hifivestar.com/en/articles/56-preventing-sms-blocks-and-spam-flags.md)[ Twilio & Telnyx Integration Connect your own messaging provider to send SMS review requests. ](https://help.hifivestar.com/en/articles/36-twilio-and-telnyx-integration.md)