Connecting your business platforms to HiFiveStar streamlines the process of gathering customer feedback. By connecting Shopify, every customer whose order is paid in your store gets a review request, at the time you choose.
When an order is paid in your store, Shopify tells HiFiveStar, and that customer gets a review request. Automations send requests on the Pro plan; any plan can connect and test.
Follow these steps to link your store:
Start in HiFiveStar: Go to Automate, find Shopify under Connect an app, and click Connect. Copy your connection link.
Add a webhook in Shopify: In Shopify admin, go to Settings, then Notifications, then Webhooks, and click Create webhook. Event: Order payment. Format: JSON. URL: paste your connection link. Then save.
Paste the signing key: Below your webhooks, Shopify shows the key they are signed with. Paste it into Shopify signing key in HiFiveStar, tick the permission box, and click Continue.
Choose when and how: Pick when to send the request, whether by text or email, and how long to wait before asking the same person again. Click Continue.
Test and turn on: Send a test from the webhook in Shopify, or click Send a sample event. Nobody is messaged. Check the message, then click Turn on.
Manage it: Your Shopify card then shows under Your connected apps. Edit changes the settings, and Activity shows every customer Shopify sent.
The most effective way to use the Shopify integration is for e-commerce brands looking to scale their social proof. When a new customer completes a purchase, their engagement with your brand is at its peak.
By sending the request once an order is paid, you capture that post-purchase excitement. This strategy consistently leads to higher conversion rates for detailed, positive reviews that help convert future store visitors into buyers.
While the integration process is designed to be seamless, you may occasionally encounter connection or data sync issues. Below are common errors and the recommended workarounds to get your automation back on track.
Error | Cause | Workaround |
Rejected: It wasn't signed with your Shopify signing key | The key saved in HiFiveStar does not match the one Shopify signs with. | Click Edit on your Shopify card and paste the key shown below your webhooks in Shopify again. |
Nothing arrives | The webhook in Shopify has the wrong URL or event. | Check it uses your connection link and the Order payment event, then send a test from the webhook in Shopify. Test orders show up, and nobody is messaged. |
Customer Missing Email | HiFiveStar cannot trigger requests for customer profiles that lack an email or phone number. | Ensure your Shopify checkout settings require at least one form of contact information to be collected. |
Managing Reviews
Elevating Your Business with Advanced Review Management
