--- title: "Managing Multiple Review Platforms" description: "Managing Multiple Review Platforms" url: https://help.hifivestar.com/en/articles/11-managing-multiple-review-platforms collection: "Integrations & Automate" updated: 2026-10-21 language: en --- # Managing Multiple Review Platforms Managing Multiple Review Platforms ## Managing Multiple Review Platforms Monitoring feedback from various sources is essential for maintaining a strong online reputation. HiFiveStar puts the reviews it brings in from Google and other sites, and your private feedback, in one Reviews list. Use the filters to narrow the list down to the reviews that matter most right now. * * * ### Location Filtering If you manage multiple branches, you can choose between a broad overview or a site-specific deep dive: - **All Locations:** Choose **All locations** at the top of the location menu, which opens from your business name, to view a combined feed of reviews from every business location associated with your account (in the classic look, switch on the **All Locations** toggle at the top of the filters, on a computer only). - **Search Bar:** Type a word or a reviewer's name to find matching reviews. To look at one location, pick it in the location menu that opens from your business name (in the classic look, from the location list under your business name in the side menu). This allows you to address feedback for a single storefront at a time. ![The location menu that opens from the business name: All locations at the top, then each location with its number of reviews](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/ALGuXiH1lRswTd2ABQvREa144s7iIeyHmOQ5tVa0GVnOeGrDC0Fxqd5xApPg6SMmAkfnUhdLY3e.png) * * * ### Rating Filtering Under **Rating**, behind the sliders button above the list, you can filter reviews based on customer sentiment (in the classic look, under the **Assessment** section). This helps you quickly identify areas for improvement or gather testimonials: - **Positive Assessment:** Choose **Positive** (in the classic look, click the **Thumbs Up** icon) to display only reviews where customers expressed satisfaction with your services or products. - **Negative Assessment:** Choose **Negative** (in the classic look, click the **Thumbs Down** icon) to isolate critical feedback, making it easier to prioritize and resolve customer issues. ![More filters open, with Rating set to Positive](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/UlGsyswzZTcFFFeEroQFwHUt9DCv1akfa5Pwg3PrtjK6ej2LD6Uj0Ibz3qEEMuo1zHoKwtaLFXl.png) * * * ### Filtering by Review Type To view one kind of review, use the **Type** menu behind the same sliders button (in the classic look, the **Type** dropdown menu). This helps you look at public reviews and private feedback separately. To see one review site at a time, such as only Yelp or only Trustpilot, pick it in the **All platforms** menu above the list (on a phone, behind the sliders button; in the classic look, the **Site** menu below Type); it lists only the sites your reviews come from. - **Public reviews:** Shows the public reviews from every site together, such as Google, Facebook and Tripadvisor. - **Private feedback** (in the classic look, **Private Reviews**): View internal feedback that has not been posted to public sites. - **Video Testimonials:** Each video a customer uploads on your review page appears on the Reviews screen, where you can play it and download it; choose Video testimonials under Type in the filters to see only videos. HiFiveStar also emails you when one arrives, if notifications are switched on. ![More filters open, with Type set to Private feedback and private feedback listed below](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/iSSp8fiZj7fUl7VizWgBpbg3rJjL1AZ6FTqGkSXTwLeVw6wKGF3KQh7LBX4vOEhZs0MA9T7loB2.png) * * * ### Tracking Response Status The **Needs reply** and **Replied** buttons above the list help you manage your workflow and ensure no customer feedback goes ignored (in the classic look, the **Answer** filter). By selecting a specific status, you can prioritize your engagement: - **All:** Displays every review regardless of response status. - **Replied** (in the classic look, **Answered**): Shows only the reviews that have already received a reply. - **Needs reply** (in the classic look, **Not Answered**): Filters for reviews that still require a response. ![The All, Needs reply and Replied buttons above the reviews, with Replied selected](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/GSnVchKhfs7ONYsKmao0dY2CflE7FvEOrEvWAoqqnP6g3jl5EnszlMaSyvpxmxWiLrM3uDyITxu.png) > **Error:** **Don't leave reviews unanswered for more than 48 hours.** Speed is key to customer retention; a fast apology can turn a negative experience into a loyal fan. * * * ### Manage reviews in multiple languages easily. Our AI detects the review language and drafts a reply in the same tongue. Learn how to use AI Replies → * * * ### Sorting by Date Range The **Date** filter allows for precise chronological tracking of your reputation. You can view feedback from specific timeframes to measure the impact of recent marketing campaigns or service changes. The available options include the following (in the classic look: All, Custom Period, Today, Yesterday, 7 Days, 30 Days, 6 Months and 12 Months): - Any time - Today - Yesterday - Last 7 days - Last 30 days - Last 6 months - Last 12 months - Custom dates (Select a specific start and end date) ![Custom dates in the date filter: a From date and a To date, with Show these dates](https://staticfiles.gleap.io/p63fc37685a35422f6b6fe5ee/f2pKwcqJtLg35uIbuOtvGFqcUkVO8gWZLPXlt8sDVVOWnqMQoUOni9NwLEHGBstcJLu5eGvX0Wi.png) * * * ### Strategy & Workflow Tips - **Prioritize by Sentiment:** Use the **Private feedback** button above the list to view private feedback first (in the classic look, set the **Type** filter to **Private Reviews**). Answer it by email when the customer left an email address, so they hear back from you directly. - **Batch Your Responses:** Instead of checking for reviews every hour, use the **Date** filter to review "Today" or "Yesterday" during a dedicated 30-minute block each morning. - **Audit Your Unanswered Queue:** Regularly click **Needs reply** above the list (in the classic look, set the **Answer** filter to **Not Answered**). Aim for a 100% response rate, as customers are 88% more likely to trust businesses that respond to all feedback. - **Monitor Trends over Time:** Use the **Last 6 months** or **Last 12 months** filters (in the classic look, **6 Months** or **12 Months**) to identify recurring themes in customer feedback. This historical data is vital for making long-term service improvements. * * * ## Related Articles [ Managing Reviews Elevating Your Business with Advanced Review Management ](https://help.hifivestar.com/en/articles/4-managing-reviews.md)