Connect HiFiveStar with your favorite apps to send review requests automatically via Email and SMS. This integration eliminates the need for manual data entry by triggering requests based on actions in other platforms.
Log in to your HiFiveStar dashboard.
Select Solutions from the top navigation menu.
Click on the Automations tab.
Ensure you are on the Marketplace sub-tab.
Browse the available integrations such as Google Sheets, Google Forms, Shopify, or Stripe.
Click 'Install' on the specific app you want to connect.
Follow the prompts to authorize the connection between HiFiveStar and the external platform.
Each application in the marketplace uses a unique event to tell HiFiveStar when to reach out to your customers. Understanding these triggers helps you decide which integration fits your workflow best:
HiFiveStar monitors a specific spreadsheet in your Google account. Every time a new row is added with a customer’s name and contact information, the system automatically imports those details and queues a review request.
When setting up Google Sheets, you will go through a multi-step configuration:
Select integration scenarios: Choose whether you want to send requests via Email, SMS, or both by toggling the switches for each scenario.
Set up your connections: Use the dropdown menus to select the specific Spreadsheet and the individual Spreadsheet sheet (tab) and Online Reviews credentials you want HiFiveStar to monitor.
Continue: Confirm the correct Google account and HiFiveStar credentials are selected and click Continue.
Finalize: Once the "Your integration is ready to go!" confirmation appears, click Let's go! to activate the connection.
Review Installed scenarios: You will then be directed to the My installations page. Here, you can see your active scenarios (e.g., Send Email and Send SMS). You can rename the automation or add your own scenario.
Automate your feedback collection by connecting your Google Forms directly to HiFiveStar. This ensures that every time a customer fills out your form, they are invited to leave a public review.
Follow these steps to configure your Google Forms integration:
Choose your channels: Start by selecting your preferred delivery methods. You can toggle the switches for Send Email and Send SMS to determine how the review requests are delivered once a form is submitted then click 'Continue'.
Link your form: Use the dropdown menus to select the specific Form you want to track. You will also need to select the appropriate
Online Reviews credentials to ensure the data flows into the correct HiFiveStar account. Review your account selections to make sure you are using the correct Google and HiFiveStar credentials, then click 'Continue'.
Complete the setup: When the confirmation message appears stating your integration is ready, click Let's go! to push the automation live.
Monitor and customize: You will land on the My installations dashboard where your new scenarios are listed. To keep your workspace organized, click the pencil icon to give your automation a specific name, such as "Post-Service Feedback Form."
Automating your review funnel ensures a consistent flow of feedback without manual intervention. Here are the most effective ways to use these integrations:
Service-based client onboarding: Use the Google Sheets integration to trigger requests after a project is marked as complete. Simply adding a client's details to a new row can initiate the feedback loop.
Post-event feedback: Use Google Forms for surveys or event registrations. Once a participant submits their details, HiFiveStar can automatically follow up to ask for a public review.
Managing Reviews
Elevating Your Business with Advanced Review Management
